1.
GENERAL
DATA PROTECTION REGULATION
This Privacy Policy sets out how we obtain, store and use your personal information (i.e. information that personally identifies you, such as your name, email address or other data that can be reasonably be used to infer this information.
2. THE INFORMATION WE OBTAIN AND WHERE WE GET IT FROM
We obtain your information:
• when you provide it to us, for example when you contact us;
• from third parties, such as estate and lettings agents, when they require us to carry out services.
The personal information that we process includes:
• your name;
• contact information, such as your postal address, email address and telephone number;
• financial information, such as payment related information;
• any other information relating to you which you may provide to us.
We may also collect data (i.e. non-personally identifiable data) from your use of our website via cookies. A cookie is a small stat file that is temporarily stored by your user browser on your computer's hard drive. We may use cookies to help us gather information on website usage so we can offer you a better service and an improved browsing and booking experience.
3. HOW WE USE THE INFORMATION WE COLLECT
We may do the following with your personal information:
• respond to an enquiry or request for services;
• use it to provide our services;
• use it to engage in marketing and business development activity in relation to our services. This may include sending you newsletters, marketing communications and other information that may be of interest to you;
• to comply with legal and regulatory obligations;
• use it for our legitimate business interests.
4. GROUNDS FOR USING YOUR PERSONAL INFORMATION
We rely on the following grounds to process your personal information:
• Consent - we may, but usually do not, need you to consent to use your personal information. You may withdraw your consent my contacting us (see below).
• Performance of a contract - we may obtain and use your personal information to enter into a contract with you or to perform our obligations under a contract with you or a third party, i.e. a estate or lettings agent.
• Legitimate interest - we may use your personal information for our legitimate interest, i.e. managing the operation of our business.
• Compliance with laws - we may use your personal information as and when necessary to comply with applicable laws.
5. HOW WE SHARE INFORMATION
We do not sell your personal information to third parties or share your information with anyone outside of the European Economic Area.
We may only share your personal information with third parties to the extent necessary to run our business, provide a service to you, comply with the law, enforce our legal rights or because you have provided consent.
This may include but is not limited to third party agents/suppliers or contractors for the purposes of performing our services.
6. HOW LONG WE KEEP YOUR INFORMATION
We only hold personal information for as long as necessary. This will vary and will depend on:
• The purpose for which we are using your personal information; and
• How long we are legally obliged to keep your personal information.
All personal information is stored securely on password protected computers. It may appear with the Director and staff, and their computers,
7. YOUR RIGHTS
You have a number of legal rights in relation to the personal information that we hold about you. These rights include:
• requesting copies of the information we hold about you.
• requesting that we correct your personal information if it is inaccurate or incomplete.
• requesting that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal information but we are legally entitled to retain it.
• objecting to, and requesting that we restrict, our processing of your personal information in certain circumstances. Again, there may be circumstances where you object to, or ask us to restrict, our processing of your personal information but we are legally entitled to refuse that request.
• withdrawing your consent, although in certain circumstances it may be lawful for us to continue processing without your consent if we have another legitimate reason (other than consent) for doing so.
• lodging a complaint with the relevant data protection authority, if you think that any of your rights have been infringed by us. We can, on request, tell you which data protection authority is relevant to the processing of your personal information.
8. Cookies
8.1 What are cookies?
Cookies are small files containing a short string of numbers and letters placed automatically by a website into the cookie folder in your browser. Cookies are generally used to make a website easier and faster to use. The cookie recognises that a device is or has accessed the website and acts accordingly, (depending on what the cookie is designed to do). Mostly cookies perform mundane, but necessary tasks.
8.2 How do we use cookies?
We use typically cookies for the following purposes:
• 2.1 Ensure all parts of the website requested by visitors work correctly and appear quickly.
• 2.2 Alert us whenever a page on the website or the entire website is slow and not working at all.
• 2.3 Analyse how visitors use our website, so that we can continually improve it by adding more information and services and making it easier to navigate and use.
• 2.4 To remember you as a visitor.
• Conversions
• 2.5 To allow visitors to share our website content on social media and with friends.
8.3 Consent and cookies
Some cookies used by us are sent to your computer or mobile device as soon as the first page you view on our website is displayed. As a result, we infer consent for these and other cookies if you use our website.
8.4 No personal information in cookies
None of the cookies we use contain or pass personal, confidential, financial information or any other information that could be used to identify individual visitors to the website.
8.5 Refusing cookies
Using your browser settings you are free to refuse cookies. However, for purely technical reasons this may cause errors when trying to use our website.
9. Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
10. How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at info@averstone.co.uk.
Averstone Property Services
Last Modified 01/10/2022.